FAQs

1. How long does it take to receive my order?

Once your order is placed, we take 4 business days to process and handcraft your jewelry. Delivery takes an additional 4 to 5 business days, making the total delivery time 8 to 9 business days.

2. Do you offer free shipping?

Yes, we offer free shipping across India on all orders. There are no hidden delivery charges at checkout.

3. Can I return my order if I don’t like it?

Absolutely. We offer a 45-day return policy. If you're not satisfied, you can return the product in its original condition. Please note, customers must bear the return shipping cost.

4. What does your 1-year warranty cover?

Our 1-year warranty covers manufacturing defects in workmanship and materials. It does not cover damage from misuse, missing parts, or wear and tear. To claim the warranty, the product must be intact and complete.

5. How can I claim my warranty?

Websites in professional use templating systems. Commercial publishing platforms and content management systems ensure that you can show different text, different data using the same template. When it's about controlling hundreds of articles, product pages for web shops.

6. Do you offer customization or personalized jewelry?

Yes! We offer customization for certain jewelry pieces, including engraving or specific design changes. Please contact us via email or phone for personalized requests.

7. Are your products made with real silver or gold?

Yes, all our jewelry is made from authentic 925 sterling silver or hallmarked 14K/18K gold, depending on the collection. Each piece is carefully crafted with quality and purity.

8. Will I get a certificate of authenticity with my purchase?

Yes, all eligible products come with a certificate of authenticity for gemstones or metals used, ensuring transparency and trust in your purchase.

9. What should I do if my product arrives damaged?

In the rare event that your item arrives damaged, please email us within 48 hours of delivery with photos of the damage. We’ll assess the situation and provide a replacement or solution accordingly.

10. How can I contact your customer support?

You can reach us at:
📧 Email: Contact@swarishjewels.us
📞 Phone: +91 9351258340
Our team is happy to assist you with any questions or concerns.

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